By R.J. Craig

Certification to the ISO 9000 standards has become a virtualrequirement for firms planning to do business in the Europeancommunity, as well as a tool for firms that want to gain acompetitive advantage in the U.S. This handy implementation guideoffers a proven, step-by-step approach to the ISO 9000 registrationprocess.

Based on the authors firsthand experience, and the as revealingaccounts of others who have used his techniques to launchsuccessful registration efforts, the book lays out a cost-effectiveplan for developing a quality system that fully conforms with theappropriate ISO 9000 standards. Packed with practical tips forcutting preparation and development time, it shows how to managethe activities required at each stage of the process.

Discover how to:
* Generate senior management commitment, * Train employees, *Implement an internal auditing system, and * Develop a correctiveaction process. In addition, the book explores such key topics asthe six elements of a successful registration effort, fulfillingmanagement responsibilities, pre-assessment, registrationassessment, the relationship between ISO 9000 and the baldrigeaward, and more.  Self-assessment checklists and a registrardirectory are also included.

Executives, operations and quality managers, and other responsiblefor developing quality systems will find all the tools needed toobtain certification and boost the competitiveness of anymanufacturing operation.