By Marcus Goncalves

"In the workplace, clear concise communication isalways a necessary factor to embrace. We as individuals need toremain responsible enough to actively resolve our internalconflicts and be able to articulate our basic needs in a respectfulmanner to all others. This book is a necessary and useful tool forfinding your way in conflict management.  I was reallyimpressed with Chapters 8 (Conflict Resolution Best Practices) and9 (Test Yourself: Are You a Good Conflict Mediator) as they focuson providing resolutions to,individuals during difficult instances.Always remain professional with clear, focused, and directresolutions when dealing with conflicts in the workplace andbeyond."
--Mona C. Fuller, Project Coordinator, Harvard School of PublicHealth, Department of Biostatistics.

"Almost all project managers will encounter conflict withintheir teams or at the workplace. Conflict is natural in allorganizations due to different values that each person or entityholds, how you resolve the conflict is a critical factor indetermining whether your project and work environment will continueto be healthy or not. This book by a prominent practitioner acceptsthis reality and presents a sound methodology to resolve conflicts.Here you will learn how to do it right the very first time, as aresult the conflicting parties will have deeper understanding andrespect for each other, rather than the more common harmful anddestructive outcomes of conflicts."
--Dr. Vijay Kanabar, Associate Professor of AdministrativeSciences and Computer Science, Director of Project ManagementPrograms, Boston University.

“The workplace today requires professionals that are highlyprepared and have excellent interpersonal skills that executivessometimes lack but are too embarrassed to admit. If there isconflict in your team or in your company, is that in itself a signof failure, of absence of cohesion or of confusion about thecompany’s mission? This book, by a renowned professional, will helpyou to understand conflicts and their causes, identify human needs,mediate conflicts, acquire conflict negotiations skills, and dealwith conflict prevention and resolution with a strategic approach.You will be referring to this book again and again at work and verylikely in your personal life as well. If you have been askingyourself these questions, and want to be prepared for small andpervasive conflicts alike, this is the book. I don’t know how Isurvived so far without the knowledge that I have nowacquired.”
--Marcia Farias, Master of Law, Legal Counselor, GovernmentAccounting Office, Brasilia, Brazil.