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BIP 0015:2006
IT service management. Self assessment workbook. 2nd edition
76 стр.
Действует
Печатная копияПечатное издание
63.50 £ (включая НДС 20%)
Разработчик:
Зарубежные/BSI
ICS:
03.100.99 Other standards related to company organization and management / Организация фирм и управление ими, прочие аспекты, 35.020 Information. Including general aspects of IT equipment / Информационные технологии (ИТ) в целом. Включая общие аспекты информационно-технологического оборудования
Описание
This workbook will help organizations assess the effectiveness of their best practice processes for IT service management. By using the workbook, organizations can get a clear understanding of where they should improve their service delivery. The workbook can also be used to assess how their service management processes compare with those described in BS ISO/IEC 20000.
Ключевые слова:
Management, Computers, Computer networks, Maintenance, Management operations, Management techniques, Data processing, Data security, Consumer-supplier relations, Computer software, Computer hardware, IT and Information Management: IT Service Management