03.100.99 Other standards related to company organization and management / Организация фирм и управление ими, прочие аспекты, 35.020 Information. Including general aspects of IT equipment / Информационные технологии (ИТ) в целом. Включая общие аспекты информационно-технологического оборудования
Описание
Provides background information on ISO/IEC 20000 and describes the role of management and the decisions they are faced with if their organization is to achieve compliance.
Ключевые слова:
Management, Computers, Computer networks, Management operations, Management techniques, IT and Information Management: IT Service Management