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BIP 0033:2006
Achieving ISO/IEC 20000. Managing end-to-end service
113 стр.
Действует
Печатное издание
37.80 £ (включая НДС 20%)
Разработчик:
Зарубежные/BSI
ICS:
35.020 Information. Including general aspects of IT equipment / Информационные технологии (ИТ) в целом. Включая общие аспекты информационно-технологического оборудования, 03.100.99 Other standards related to company organization and management / Организация фирм и управление ими, прочие аспекты
Описание
Describes supplier management, service level management and business relationship management, and how these processes are important to management of interfaces and types of supply chain common in IT service.
Ключевые слова:
Management, Computers, Computer networks, Management operations, Management techniques, Consumer-supplier relations, IT and Information Management: IT Service Management