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BIP 0036:2006
Achieving ISO/IEC 20000. Keeping the service going
122 стр.
Действует
Печатная копияПечатное издание
39.31 £ (включая НДС 20%)
Разработчик:
Зарубежные/BSI
ICS:
03.100.99 Other standards related to company organization and management / Организация фирм и управление ими, прочие аспекты35.020 Information. Including general aspects of IT equipment / Информационные технологии (ИТ) в целом. Включая общие аспекты информационно-технологического оборудования
Описание
Explains requirements and processes targeted at keeping customerservices running, ranging from correcting incidents as soon aspossible through to coping with major outages by having a continuity plan.
Ключевые слова:
Management, Computers, Computer networks, Management operations, Management techniques, IT and Information Management: IT Service Management