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BIP 2072:2005
Quality of care in residential homes for the elderly
146 стр.
Действует
Печатное издание
57.46 £ (включая НДС 20%)
Разработчик:
Зарубежные/BSI
ICS:
11.020.01 Quality. Including quality and environmental management in health care technology *Health care management systems, see 03.100.70 *IT applications in health care technology, see 35.240.80 / Качество. Включая менеджмент качества и экологический менеджмент в технологиях медицинского обслуживания. *Системы управления медицинским обслуживанием см. 03.100.70. *Информационные технологии в технологиях медицинского обслуживания см. 35.240.80, 03.120.10 Quality management and quality assurance / Управление качеством и обеспечение качества, 03.080.30 Services. Including hotels, restaurants, washing, cleaning, removals, funerals, etc. / Услуги для потребителя. Включая гостиницы, рестораны, прачечные, химчистки, перевозки, похороны и т.д.
Описание
This book is for owners, managers and senior staff of residential care homes in England and Wales who aspire to provide the best possible service to their residents at all times. It explains how the ISO 9001 quality management standard can provide a template for getting things right and continually striving to make them even better. The book will also be invaluable for local authorities with responsibilities for the care of elderly people in care homes.
Ключевые слова:
Residential facilities, Old people, Institutional facilities, Communal residences, Nursing homes, Health and welfare facilities, Quality management, Quality assurance systems, Quality, Quality auditing, Management, Health services, Quality and Management