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BS 18477:2010
Inclusive service provision. Requirements for identifying and responding to consumer vulnerability
38 стр.
Действует
Печатная копияПечатное издание
299.38 £ (включая НДС 20%)
Разработчик:
Зарубежные/BSI
ICS:
03.080.30 Services. Including hotels, restaurants, washing, cleaning, removals, funerals, etc. / Услуги для потребителя. Включая гостиницы, рестораны, прачечные, химчистки, перевозки, похороны и т.д.03.080.01 Services in general / Услуги в целом
Ключевые слова:
Consumer protection, Organizations, Social responsibility, Information, Deprived people, Enterprises, Service contracts, Consumers, Disabled people, People, Management, Commerce, Handicapped people, Old people, Consumer-supplier relations, Marketing