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BS ISO 10002:2014
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
38 стр.
Заменен
Печатная копияПечатное издание
299.38 £ (включая НДС 20%)
Разработчик:
Зарубежные/BSI
ICS:
03.120.10 Quality management and quality assurance / Управление качеством и обеспечение качества
Ключевые слова:
Production management, Consumer protection, Management, Data acquisition, Quality management, Organization and methods, Planning, Consumer-supplier relations, Documents, Quality assurance systems, Personnel, Design, Performance, Policy, Quality auditing