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BS ISO 10003:2007
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
46 стр.
Заменен
Печатная копияПечатное издание
338.69 £ (включая НДС 20%)
Разработчик:
Зарубежные/BSI
ICS:
03.120.10 Quality management and quality assurance / Управление качеством и обеспечение качества
Ключевые слова:
Delivery, Civil law, Consumer-supplier relations, Contracts, Information, Personnel, Management, Quality management, Quality assurance systems, Consumer protection, Consumers, After-sales services