Стандарт DIN EN ISO 18295-1:2017-10

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стандарт

По тематике

Advanced Energy Systems

Aerospace & Defense

Air and Gas Treatment

ASME Standards Technology

Authorized Inspection

Authorized Inspections

Biomedical Devices

Bioprocessing Equipment

Boiler & Pressure Vessel Code

Boiler Engineering

Boilers and Pressure Vessels

Care & Operation

Certification and Accreditation (C and S)

Certification and Training

Characterization & Evaluation

Chemical/Process

Combustion & Heat Transfer

Computational/Analysis

Computer Aided Design (CAD

Computer Aided Design (CAD)

Computing/Information Science in Engineering

Controls & Devices

Coordinate Measuring Machine

Cranes & Hoists

Cranes and Hoists

Design, Fabrication, and Construction

Design, Fabrication and Construction

Dimensional Metrology

Drafting Standards

Elevators and Escalators

Energy Assessment

Energy Conversion

Energy Efficiency

Energy Efficiency

Engineering & Industrial Management

Engineering Drawing & Related Practices

Environmental Engineering

Fitness-For-Service

Fittings, Flanges and Gaskets

Flow Measurement

Geometric Dimensioning & Tolerancing

Geometric Dimensioning & Tolerancing (GD&T)

Heating, Ventilating and Air-Conditioning

High Pressure Vessels/Systems

High-pressure vessels/systems

Identification Schemes

Internal Combustion Engine

Keys & Keyseats

Keys and Keyseats

Limits and Fits

Limits and Fits

Manufacturing & Processing

Material Placement Systems

Materials Handling

Measurement & Metrology

Mechanisms systems & devices

Metal Products Sizes

Noise Control and Acoustics

Nondestructive Evaluation/Examination

Nondestructive Examination

Non-Personnel and Personnel Lifting Devices

Operations and Maintenance

Operator Qualification and Certification

Performance Test Code

Performance Test Codes

Pipeline and Piping

Piping and Pipelines

Plant Operations

Post Construction

Pressure Vessel Engineering

Pressure Vessels

Rail Transit Vehicles

Rail Transportation

Reinforced Thermo Plastic Corrosion Resistance

Reinforced Thermoset Plastoc Corrosion Resistant Equipment

Renewable/Alternative Energy

Renewable Energy

Risk Analysis and Assessment

Surface Quality

Textile Engineering

Valves, Fittings, Flanges, Gaskets

Verification & Validation

Water Management

Water Resources Engineering

Welding & Brazing

Welding and Brazing

01 Generalities. Terminology. Standardization. Documentation / Общие положения. Терминология. Стандартизация. Документация

01.020 Terminology (principles and coordination). / Терминология (принципы и координация)

01.040 Vocabularies / Словари

01.060 Quantities and units / Величины и единицы измерения

01.070 Colour coding / Цветовое кодирование

01.075 Character symbols / Знаковые обозначения

01.080 Graphical symbols / Графические обозначения

01.100 Technical drawings / Технические чертежи

01.110 Technical. Including rules for preparation of user guides, manuals, product specifications, etc. / Техническая документация на продукцию. Включая правила разработки руководств для пользователей, справочников, спецификаций продукции и т.д.

01.120 Standardization. General rules / Стандартизация. Общие правила

01.140 Information sciences. Publishing / Информатика. Издательское дело

03 Services. Company organization, management and quality. Administration. Transport. Sociology / Услуги. Организация фирм и управление ими. Администрация. Транспорт. Социология

07 Mathematics. Natural Sciences / Математика. Естественные науки

11 Health care technology / Здравоохранение

13 Environment. Health protection. Safety / Охрана окружающей среды, защита человека от воздействия окружающей среды. Безопасность

17 Metrology and measurement. Physical phenomena / Метрология и измерения. Физические явления

19 Testing / Испытания

21 Mechanical systems and components for general use / Механические системы и устройства общего назначения

23 Fluid systems and components for general use / Гидравлические и пневматические системы и компоненты общего назначения

25 Manufacturing engineering / Машиностроение

27 Energy and heat transfer engineering / Энергетика и теплотехника

29 Electrical engineering / Электротехника

31 Electronics / Электроника

33 Telecommunications. Audio and video engineering / Телекоммуникации. Аудио- и видеотехника

35 Information technology. Office machines / Информационные технологии. Машины конторские

37 Image technology / Технология получения изображений

39 Precision mechanics. Jewellery / Точная механика. Ювелирное дело

43 Road vehicles engineering / Дорожно-транспортная техника

43.020 Road. Including testing and recycling of road vehicles / Дорожно-транспортные средства в целом. Включая испытания и рециклинг дорожно-транспортных средств

43.040 Road vehicle systems / Системы дорожно-транспортных средств

43.060 Internal combustion engines for road vehicles / Двигатели внутреннего сгорания для дорожно-транспортных средств

43.080 Commercial vehicles / Грузовые транспортные средства

43.100 Passenger cars. Caravans and light trailers / Легковые автомобили. Караваны и легкие прицепы

43.120 Electric road vehicles / Электрические дорожно-транспортные средства. Включая их компоненты и системы

43.140 Motorcycles. Including their components and systems / Мотоциклы и мопеды. Включая их компоненты и системы

43.150 Cycles. Including their components and systems / Велосипеды. Включая их компоненты и системы

43.160 Special. Including waste collection vehicles and components and systems for special purpose vehicles / Транспорт специального назначения. Включая транспорт для сбора отходов, компоненты и системы для транспорта специального назначения

43.180 Diagnostic, maintenance and test equipment / Диагностическое и испытательное оборудование и оборудование для технического обслуживания. Включая ремонтные средства

45 Railway engineering / Железнодорожная техника

47 Shipbuilding and marine structures / Судостроение и морские сооружения

49 Aircraft and space vehicle engineering / Авиационная и космическая техника

53 Materials handling equipment / Подъемно-транспортное оборудование

55 Packaging and distribution of goods / Упаковка и размещение грузов

59 Textile and leather technology / Текстильное и кожевенное производство

61 Clothing industry / Швейная промышленность

65 Agriculture / Сельское хозяйство

67 Food technology / Производство пищевых продуктов

71 Chemical technology / Химическая промышленность

73 Mining and minerals / Горное дело и полезные ископаемые

75 Petroleum and related technologies / Добыча и переработка нефти, газа и смежные производства

77 Metallurgy / Металлургия

79 Wood technology / Технология переработки древесины

81 Glass and ceramics industries / Стекольная и керамическая промышленность

83 Rubber and plastic industries / Резиновая и пластмассовая промышленность

85 Paper technology / Целлюлозно-бумажная промышленность

87 Paint and colour industries / Лакокрасочная промышленность

91 Construction materials and building / Строительные материалы и строительство

93 Civil engineering / Гражданское строительство

95 Military engineering / Военная техника

97 Domestic and commercial equipment. Entertainment. Sports / Бытовая техника и торговое оборудование. Отдых. Спорт

CIS/A Radio-interference measurements and statistical methods /

CIS/B Interference relating to industrial, scientific and medical radio-frequency apparatus, to other (heavy) industrial equipment, to overhead power lines, to high voltage equipment and to electric traction /

CIS/D Electromagnetic disturbances related to electric/electronic equipment on vehicles and internal combustion engine powered devices /

CIS/F Interference relating to household appliances tools, lighting equipment and similar apparatus /

CIS/H Limits for the protection of radio services /

CIS/I Electromagnetic compatibility of information technology equipment, multimedia equipment and receivers /

CIS/S Steering Committee of CISPR /

CISPR International special committee on radio interference /

ISO/IEC JTC 1/SC 2 Coded character sets /

ISO/IEC JTC 1/SC 6 Telecommunications and information exchange between systems /

ISO/IEC JTC 1/SC 7 Software and systems engineering /

ISO/IEC JTC 1/SC 17 Cards and personal identification /

ISO/IEC JTC 1/SC 22 Programming languages, their environments and system software interfaces /

ISO/IEC JTC 1/SC 23 Digitally Recorded Media for Information Interchange and Storage /

ISO/IEC JTC 1/SC 24 Computer graphics, image processing and environmental data representation /

ISO/IEC JTC 1/SC 25 Interconnection of information technology equipment /

ISO/IEC JTC 1/SC 27 IT security techniques /

ISO/IEC JTC 1/SC 28 Office equipment /

ISO/IEC JTC 1/SC 29 Coding of audio, picture, multimedia and hypermedia information /

ISO/IEC JTC 1/SC 31 Automatic identification and data capture techniques /

ISO/IEC JTC 1/SC 32 Data management and interchange /

ISO/IEC JTC 1/SC 34 Document description and processing languages /

ISO/IEC JTC 1/SC 35 User interfaces /

ISO/IEC JTC 1/SC 36 Information technology for learning, education and training /

ISO/IEC JTC 1/SC 37 Biometrics /

ISO/IEC JTC 1/SC 38 Cloud Computing and Distributed Platforms /

ISO/IEC JTC 1/SC 39 Sustainability for and by Information Technology /

ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance /

ISO/IEC JTC 1/SC 41 Internet of Things and related technologies /

ISO/IEC JTC 1 Information technology /

PC 118 Smart grid user interface /

SC 3C Graphical symbols for use on equipment /

SC 3D Product properties and classes and their identification /

SC 8A Grid Integration of Renewable Energy Generation /

SC 8B Decentralized Electrical Energy Systems /

SC 17A Switching devices /

SC 17C Assemblies /

SC 18A Electric cables for ships and mobile and fixed offshore units /

SC 21A Secondary cells and batteries containing alkaline or other non-acid electrolytes /

SC 22E Stabilized power supplies /

SC 22F Power electronics for electrical transmission and distribution systems /

SC 22G Adjustable speed electric drive systems incorporating semiconductor power converters /

SC 22H Uninterruptible power systems (UPS) /

SC 23A Cable management systems /

SC 23B Plugs, socket-outlets and switches /

SC 23E Circuit-breakers and similar equipment for household use /

SC 23G Appliance couplers /

SC 23H Plugs, Socket-outlets and Couplers for industrial and similar applications, and for Electric Vehicles /

SC 23J Switches for appliances /

SC 23K Electrical Energy Efficiency products /

SC 31G Intrinsically-safe apparatus /

SC 31J Classification of hazardous areas and installation requirements /

SC 31M Non-electrical equipment and protective systems for explosive atmospheres /

SC 32A High-voltage fuses /

SC 32B Low-voltage fuses /

SC 32C Miniature fuses /

SC 34B Lamp caps and holders /

SC 34C Auxiliaries for lamps /

SC 34D Luminaires /

SC 36A Insulated bushings /

SC 37A Low-voltage surge protective devices /

SC 37B Components for low-voltage surge protection /

SC 45A Instrumentation, control and electrical systems of nuclear facilities /

SC 45B Radiation protection instrumentation /

SC 46A Coaxial cables /

SC 46C Wires and symmetric cables /

SC 46F RF and microwave passive components /

SC 47A Integrated circuits /

SC 47D Semiconductor devices packaging /

SC 47E Discrete semiconductor devices /

SC 47F Micro-electromechanical systems /

SC 48B Electrical connectors /

SC 48D Mechanical structures for electronic equipment /

SC 59A Electric dishwashers /

SC 59C Heating appliances /

SC 59D Performance of household and similar electrical laundry appliances /

SC 59F Surface cleaning appliances /

SC 59K Performance of household and similar electrical cooking appliances /

SC 59L Small household appliances /

SC 59M Performance of electrical household and similar cooling and freezing appliances /

SC 61B Safety of microwave appliances for household and commercial use /

SC 61C Safety of refrigeration appliances for household and commercial use /

SC 61D Appliances for air-conditioning for household and similar purposes /

SC 61H Safety of electrically-operated farm appliances /

SC 61J Electrical motor-operated cleaning appliances for commercial use /

SC 62A Common aspects of electrical equipment used in medical practice /

SC 62B Diagnostic imaging equipment /

SC 62C Equipment for radiotherapy, nuclear medicine and radiation dosimetry /

SC 62D Electromedical equipment /

SC 65A System aspects /

SC 65B Measurement and control devices /

SC 65C Industrial networks /

SC 65E Devices and integration in enterprise systems /

SC 77A EMC - Low frequency phenomena /

SC 77B High frequency phenomena /

SC 77C High power transient phenomena /

SC 86A Fibres and cables /

SC 86B Fibre optic interconnecting devices and passive components /

SC 86C Fibre optic systems and active devices /

SC 121A Low-voltage switchgear and controlgear /

SC 121B Low-voltage switchgear and controlgear assemblies /

SyC AAL Active Assisted Living /

SyC LVDC Low Voltage Direct Current and Low Voltage Direct Current for Electricity Access /

SyC Smart Cities Electrotechnical aspects of Smart Cities /

SyC Smart Energy Smart Energy /

TA 1 Terminals for audio, video and data services and contents /

TA 2 Colour measurement and management /

TA 4 Digital system interfaces and protocols /

TA 5 Cable networks for television signals, sound signals and interactive services /

TA 6 Storage media, storage data structures, storage systems and equipment /

TA 8 Multimedia home systems and applications for end-user network /

TA 10 Multimedia e-publishing and e-book technologies /

TA 11 Quality for audio, video and multimedia systems /

TA 12 AV energy efficiency and smart grid applications /

TA 13 Environment for AV and multimedia equipment (tentative title /

TA 14 Interfaces and methods of measurement for personal computing equipment /

TA 15 Wireless Power Transfer /

TA 16 Active Assisted Living (AAL), accessibility and user interfaces /

TA 17 Multimedia systems and equipment for cars /

TC 1 Terminology /

TC 2 Rotating machinery /

TC 3 Information structures and elements, identification and marking principles, documentation and graphical symbols /

TC 4 Hydraulic turbines /

TC 5 Steam turbines /

TC 7 Overhead electrical conductors /

TC 8 Systems aspects for electrical energy supply /

TC 9 Electrical equipment and systems for railways /

TC 10 Fluids for electrotechnical applications /

TC 11 Overhead lines /

TC 13 Electrical energy measurement and control /

TC 14 Power transformers /

TC 15 Solid electrical insulating materials /

TC 17 High-voltage switchgear and controlgear /

TC 18 Electrical installations of ships and of mobile and fixed offshore units /

TC 20 Electric cables /

TC 21 Secondary cells and batteries /

TC 22 Power electronic systems and equipment /

TC 23 Electrical accessories /

TC 25 Quantities and units /

TC 26 Electric welding /

TC 27 Industrial electroheating and electromagnetic processing /

TC 28 Insulation co-ordination /

TC 29 Electroacoustics /

TC 31 Equipment for explosive atmospheres /

TC 33 Power capacitors and their applications /

TC 34 Lamps and related equipment /

TC 35 Primary cells and batteries /

TC 36 Insulators /

TC 37 Surge arresters /

TC 38 Instrument transformers /

TC 40 Capacitors and resistors for electronic equipment /

TC 42 High-voltage and high-current test techniques /

TC 44 Safety of machinery - Electrotechnical aspects /

TC 45 Nuclear instrumentation /

TC 46 Cables, wires, waveguides, RF connectors, RF and microwave passive components and accessories /

TC 47 Semiconductor devices /

TC 48 Electrical connectors and mechanical structures for electrical and electronic equipment /

TC 49 Piezoelectric, dielectric and electrostatic devices and associated materials for frequency control, selection and detection /

TC 51 Magnetic components, ferrite and magnetic powder materials /

TC 55 Winding wires /

TC 56 Dependability /

TC 57 Power systems management and associated information exchange /

TC 59 Performance of household and similar electrical appliances /

TC 61 Safety of household and similar electrical appliances /

TC 62 Electrical equipment in medical practice /

TC 64 Electrical installations and protection against electric shock /

TC 65 Industrial-process measurement, control and automation /

TC 66 Safety of measuring, control and laboratory equipment /

TC 68 Magnetic alloys and steels /

TC 69 Electric road vehicles and electric industrial trucks /

TC 70 Degrees of protection provided by enclosures /

TC 72 Automatic electrical controls /

TC 73 Short-circuit currents /

TC 76 Optical radiation safety and laser equipment /

TC 77 Electromagnetic compatibility /

TC 78 Live working /

TC 79 Alarm and electronic security systems /

TC 80 Maritime navigation and radiocommunication equipment and systems /

TC 81 Lightning protection /

TC 82 Solar photovoltaic energy systems /

TC 85 Measuring equipment for electrical and electromagnetic quantities /

TC 86 Fibre optics /

TC 87 Ultrasonics /

TC 88 Wind energy generation systems /

TC 89 Fire hazard testing /

TC 90 Superconductivity /

TC 91 Electronics assembly technology /

TC 94 All-or-nothing electrical relays /

TC 95 Measuring relays and protection equipment /

TC 96 Transformers, reactors, power supply units, and combinations thereof /

TC 97 Electrical installations for lighting and beaconing of aerodromes /

TC 99 System engineering and erection of electrical power installations in systems with nominal voltages above 1 kV a.c. and 1,5 kV d.c., particularly concerning safety aspects /

TC 100 Audio, video and multimedia systems and equipment /

TC 101 Electrostatics /

TC 103 Transmitting equipment for radiocommunication /

TC 104 Environmental conditions, classification and methods of test /

TC 105 Fuel cell technologies /

TC 106 Methods for the assessment of electric, magnetic and electromagnetic fields associated with human exposure /

TC 107 Process management for avionics /

TC 108 Safety of electronic equipment within the field of audio/video, information technology and communication technology /

TC 109 Insulation co-ordination for low-voltage equipment /

TC 110 Electronic display devices /

TC 111 Environmental standardization for electrical and electronic products and systems /

TC 112 Evaluation and qualification of electrical insulating materials and systems /

TC 113 Nanotechnology for electrotechnical products and systems /

TC 114 Marine energy - Wave, tidal and other water current converters /

TC 115 High Voltage Direct Current (HVDC) transmission for DC voltages above 100 kV /

TC 116 Safety of motor-operated electric tools /

TC 117 Solar thermal electric plants /

TC 119 Printed Electronics /

TC 120 Electrical Energy Storage (EES) Systems /

TC 121 Switchgear and controlgear and their assemblies for low voltage /

TC 122 UHV AC transmission systems /

TC 123 Standardization of the management of assets in power systems /

TC 124 Wearable Electronic Devices and Technologies /

01 Generalities. Terminology. Standardization. Documentation / Общие положения. Терминология. Стандартизация. Документация

03 Services. Company organization, management and quality. Administration. Transport. Sociology / Услуги. Организация фирм и управление ими. Администрация. Транспорт. Социология

07 Mathematics. Natural Sciences / Математика. Естественные науки

11 Health care technology / Здравоохранение

13 Environment. Health protection. Safety / Охрана окружающей среды, защита человека от воздействия окружающей среды. Безопасность

17 Metrology and measurement. Physical phenomena / Метрология и измерения. Физические явления

19 Testing / Испытания

21 Mechanical systems and components for general use / Механические системы и устройства общего назначения

23 Fluid systems and components for general use / Гидравлические и пневматические системы и компоненты общего назначения

25 Manufacturing engineering / Машиностроение

27 Energy and heat transfer engineering / Энергетика и теплотехника

29 Electrical engineering / Электротехника

31 Electronics / Электроника

33 Telecommunications. Audio and video engineering / Телекоммуникации. Аудио- и видеотехника

35 Information technology. Office machines / Информационные технологии. Машины конторские

37 Image technology / Технология получения изображений

39 Precision mechanics. Jewellery / Точная механика. Ювелирное дело

43 Road vehicles engineering / Дорожно-транспортная техника

45 Railway engineering / Железнодорожная техника

47 Shipbuilding and marine structures / Судостроение и морские сооружения

49 Aircraft and space vehicle engineering / Авиационная и космическая техника

53 Materials handling equipment / Подъемно-транспортное оборудование

55 Packaging and distribution of goods / Упаковка и размещение грузов

59 Textile and leather technology / Текстильное и кожевенное производство

61 Clothing industry / Швейная промышленность

65 Agriculture / Сельское хозяйство

67 Food technology / Производство пищевых продуктов

71 Chemical technology / Химическая промышленность

73 Mining and minerals / Горное дело и полезные ископаемые

75 Petroleum and related technologies / Добыча и переработка нефти, газа и смежные производства

77 Metallurgy / Металлургия

79 Wood technology / Технология переработки древесины

81 Glass and ceramics industries / Стекольная и керамическая промышленность

83 Rubber and plastic industries / Резиновая и пластмассовая промышленность

85 Paper technology / Целлюлозно-бумажная промышленность

87 Paint and colour industries / Лакокрасочная промышленность

91 Construction materials and building / Строительные материалы и строительство

93 Civil engineering / Гражданское строительство

95 Military engineering / Военная техника

97 Domestic and commercial equipment. Entertainment. Sports / Бытовая техника и торговое оборудование. Отдых. Спорт

CIS/A Radio-interference measurements and statistical methods /

CIS/B Interference relating to industrial, scientific and medical radio-frequency apparatus, to other (heavy) industrial equipment, to overhead power lines, to high voltage equipment and to electric traction /

CIS/D Electromagnetic disturbances related to electric/electronic equipment on vehicles and internal combustion engine powered devices /

CIS/F Interference relating to household appliances tools, lighting equipment and similar apparatus /

CIS/H Limits for the protection of radio services /

CIS/I Electromagnetic compatibility of information technology equipment, multimedia equipment and receivers /

CIS/S Steering Committee of CISPR /

CISPR International special committee on radio interference /

ISO/IEC JTC 1/SC 2 Coded character sets /

ISO/IEC JTC 1/SC 6 Telecommunications and information exchange between systems /

ISO/IEC JTC 1/SC 7 Software and systems engineering /

ISO/IEC JTC 1/SC 17 Cards and personal identification /

ISO/IEC JTC 1/SC 22 Programming languages, their environments and system software interfaces /

ISO/IEC JTC 1/SC 23 Digitally Recorded Media for Information Interchange and Storage /

ISO/IEC JTC 1/SC 24 Computer graphics, image processing and environmental data representation /

ISO/IEC JTC 1/SC 25 Interconnection of information technology equipment /

ISO/IEC JTC 1/SC 27 IT security techniques /

ISO/IEC JTC 1/SC 28 Office equipment /

ISO/IEC JTC 1/SC 29 Coding of audio, picture, multimedia and hypermedia information /

ISO/IEC JTC 1/SC 31 Automatic identification and data capture techniques /

ISO/IEC JTC 1/SC 32 Data management and interchange /

ISO/IEC JTC 1/SC 34 Document description and processing languages /

ISO/IEC JTC 1/SC 35 User interfaces /

ISO/IEC JTC 1/SC 36 Information technology for learning, education and training /

ISO/IEC JTC 1/SC 37 Biometrics /

ISO/IEC JTC 1/SC 38 Cloud Computing and Distributed Platforms /

ISO/IEC JTC 1/SC 39 Sustainability for and by Information Technology /

ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance /

ISO/IEC JTC 1/SC 41 Internet of Things and related technologies /

ISO/IEC JTC 1 Information technology /

PC 118 Smart grid user interface /

SC 3C Graphical symbols for use on equipment /

SC 3D Product properties and classes and their identification /

SC 8A Grid Integration of Renewable Energy Generation /

SC 8B Decentralized Electrical Energy Systems /

SC 17A Switching devices /

SC 17C Assemblies /

SC 18A Electric cables for ships and mobile and fixed offshore units /

SC 21A Secondary cells and batteries containing alkaline or other non-acid electrolytes /

SC 22E Stabilized power supplies /

SC 22F Power electronics for electrical transmission and distribution systems /

SC 22G Adjustable speed electric drive systems incorporating semiconductor power converters /

SC 22H Uninterruptible power systems (UPS) /

SC 23A Cable management systems /

SC 23B Plugs, socket-outlets and switches /

SC 23E Circuit-breakers and similar equipment for household use /

SC 23G Appliance couplers /

SC 23H Plugs, Socket-outlets and Couplers for industrial and similar applications, and for Electric Vehicles /

SC 23J Switches for appliances /

SC 23K Electrical Energy Efficiency products /

SC 31G Intrinsically-safe apparatus /

SC 31J Classification of hazardous areas and installation requirements /

SC 31M Non-electrical equipment and protective systems for explosive atmospheres /

SC 32A High-voltage fuses /

SC 32B Low-voltage fuses /

SC 32C Miniature fuses /

SC 34B Lamp caps and holders /

SC 34C Auxiliaries for lamps /

SC 34D Luminaires /

SC 36A Insulated bushings /

SC 37A Low-voltage surge protective devices /

SC 37B Components for low-voltage surge protection /

SC 45A Instrumentation, control and electrical systems of nuclear facilities /

SC 45B Radiation protection instrumentation /

SC 46A Coaxial cables /

SC 46C Wires and symmetric cables /

SC 46F RF and microwave passive components /

SC 47A Integrated circuits /

SC 47D Semiconductor devices packaging /

SC 47E Discrete semiconductor devices /

SC 47F Micro-electromechanical systems /

SC 48B Electrical connectors /

SC 48D Mechanical structures for electronic equipment /

SC 59A Electric dishwashers /

SC 59C Heating appliances /

SC 59D Performance of household and similar electrical laundry appliances /

SC 59F Surface cleaning appliances /

SC 59K Performance of household and similar electrical cooking appliances /

SC 59L Small household appliances /

SC 59M Performance of electrical household and similar cooling and freezing appliances /

SC 61B Safety of microwave appliances for household and commercial use /

SC 61C Safety of refrigeration appliances for household and commercial use /

SC 61D Appliances for air-conditioning for household and similar purposes /

SC 61H Safety of electrically-operated farm appliances /

SC 61J Electrical motor-operated cleaning appliances for commercial use /

SC 62A Common aspects of electrical equipment used in medical practice /

SC 62B Diagnostic imaging equipment /

SC 62C Equipment for radiotherapy, nuclear medicine and radiation dosimetry /

SC 62D Electromedical equipment /

SC 65A System aspects /

SC 65B Measurement and control devices /

SC 65C Industrial networks /

SC 65E Devices and integration in enterprise systems /

SC 77A EMC - Low frequency phenomena /

SC 77B High frequency phenomena /

SC 77C High power transient phenomena /

SC 86A Fibres and cables /

SC 86B Fibre optic interconnecting devices and passive components /

SC 86C Fibre optic systems and active devices /

SC 121A Low-voltage switchgear and controlgear /

SC 121B Low-voltage switchgear and controlgear assemblies /

SyC AAL Active Assisted Living /

SyC LVDC Low Voltage Direct Current and Low Voltage Direct Current for Electricity Access /

SyC Smart Cities Electrotechnical aspects of Smart Cities /

SyC Smart Energy Smart Energy /

TA 1 Terminals for audio, video and data services and contents /

TA 2 Colour measurement and management /

TA 4 Digital system interfaces and protocols /

TA 5 Cable networks for television signals, sound signals and interactive services /

TA 6 Storage media, storage data structures, storage systems and equipment /

TA 8 Multimedia home systems and applications for end-user network /

TA 10 Multimedia e-publishing and e-book technologies /

TA 11 Quality for audio, video and multimedia systems /

TA 12 AV energy efficiency and smart grid applications /

TA 13 Environment for AV and multimedia equipment (tentative title /

TA 14 Interfaces and methods of measurement for personal computing equipment /

TA 15 Wireless Power Transfer /

TA 16 Active Assisted Living (AAL), accessibility and user interfaces /

TA 17 Multimedia systems and equipment for cars /

TC 1 Terminology /

TC 2 Rotating machinery /

TC 3 Information structures and elements, identification and marking principles, documentation and graphical symbols /

TC 4 Hydraulic turbines /

TC 5 Steam turbines /

TC 7 Overhead electrical conductors /

TC 8 Systems aspects for electrical energy supply /

TC 9 Electrical equipment and systems for railways /

TC 10 Fluids for electrotechnical applications /

TC 11 Overhead lines /

TC 13 Electrical energy measurement and control /

TC 14 Power transformers /

TC 15 Solid electrical insulating materials /

TC 17 High-voltage switchgear and controlgear /

TC 18 Electrical installations of ships and of mobile and fixed offshore units /

TC 20 Electric cables /

TC 21 Secondary cells and batteries /

TC 22 Power electronic systems and equipment /

TC 23 Electrical accessories /

TC 25 Quantities and units /

TC 26 Electric welding /

TC 27 Industrial electroheating and electromagnetic processing /

TC 28 Insulation co-ordination /

TC 29 Electroacoustics /

TC 31 Equipment for explosive atmospheres /

TC 33 Power capacitors and their applications /

TC 34 Lamps and related equipment /

TC 35 Primary cells and batteries /

TC 36 Insulators /

TC 37 Surge arresters /

TC 38 Instrument transformers /

TC 40 Capacitors and resistors for electronic equipment /

TC 42 High-voltage and high-current test techniques /

TC 44 Safety of machinery - Electrotechnical aspects /

TC 45 Nuclear instrumentation /

TC 46 Cables, wires, waveguides, RF connectors, RF and microwave passive components and accessories /

TC 47 Semiconductor devices /

TC 48 Electrical connectors and mechanical structures for electrical and electronic equipment /

TC 49 Piezoelectric, dielectric and electrostatic devices and associated materials for frequency control, selection and detection /

TC 51 Magnetic components, ferrite and magnetic powder materials /

TC 55 Winding wires /

TC 56 Dependability /

TC 57 Power systems management and associated information exchange /

TC 59 Performance of household and similar electrical appliances /

TC 61 Safety of household and similar electrical appliances /

TC 62 Electrical equipment in medical practice /

TC 64 Electrical installations and protection against electric shock /

TC 65 Industrial-process measurement, control and automation /

TC 66 Safety of measuring, control and laboratory equipment /

TC 68 Magnetic alloys and steels /

TC 69 Electric road vehicles and electric industrial trucks /

TC 70 Degrees of protection provided by enclosures /

TC 72 Automatic electrical controls /

TC 73 Short-circuit currents /

TC 76 Optical radiation safety and laser equipment /

TC 77 Electromagnetic compatibility /

TC 78 Live working /

TC 79 Alarm and electronic security systems /

TC 80 Maritime navigation and radiocommunication equipment and systems /

TC 81 Lightning protection /

TC 82 Solar photovoltaic energy systems /

TC 85 Measuring equipment for electrical and electromagnetic quantities /

TC 86 Fibre optics /

TC 87 Ultrasonics /

TC 88 Wind energy generation systems /

TC 89 Fire hazard testing /

TC 90 Superconductivity /

TC 91 Electronics assembly technology /

TC 94 All-or-nothing electrical relays /

TC 95 Measuring relays and protection equipment /

TC 96 Transformers, reactors, power supply units, and combinations thereof /

TC 97 Electrical installations for lighting and beaconing of aerodromes /

TC 99 System engineering and erection of electrical power installations in systems with nominal voltages above 1 kV a.c. and 1,5 kV d.c., particularly concerning safety aspects /

TC 100 Audio, video and multimedia systems and equipment /

TC 101 Electrostatics /

TC 103 Transmitting equipment for radiocommunication /

TC 104 Environmental conditions, classification and methods of test /

TC 105 Fuel cell technologies /

TC 106 Methods for the assessment of electric, magnetic and electromagnetic fields associated with human exposure /

TC 107 Process management for avionics /

TC 108 Safety of electronic equipment within the field of audio/video, information technology and communication technology /

TC 109 Insulation co-ordination for low-voltage equipment /

TC 110 Electronic display devices /

TC 111 Environmental standardization for electrical and electronic products and systems /

TC 112 Evaluation and qualification of electrical insulating materials and systems /

TC 113 Nanotechnology for electrotechnical products and systems /

TC 114 Marine energy - Wave, tidal and other water current converters /

TC 115 High Voltage Direct Current (HVDC) transmission for DC voltages above 100 kV /

TC 116 Safety of motor-operated electric tools /

TC 117 Solar thermal electric plants /

TC 119 Printed Electronics /

TC 120 Electrical Energy Storage (EES) Systems /

TC 121 Switchgear and controlgear and their assemblies for low voltage /

TC 122 UHV AC transmission systems /

TC 123 Standardization of the management of assets in power systems /

TC 124 Wearable Electronic Devices and Technologies /

DIN EN ISO 18295-1:2017-10

Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017); German version EN ISO 18295-1:2017

Центры взаимодействия с клиентами. Часть 1. Требования к центрам взаимодействия с клиентами

Kundenkontaktzentren - Teil 1: Anforderungen an Kundenkontaktzentren (ISO 18295-1:2017); Deutsche Fassung EN ISO 18295-1:2017

26 стр.

Действует

Электронный (pdf)Печатная копияПечатное издание

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Разработчик:

Зарубежные/DIN

ICS:

03.080.30 Services. Including hotels, restaurants, washing, cleaning, removals, funerals, etc. / Услуги для потребителя. Включая гостиницы, рестораны, прачечные, химчистки, перевозки, похороны и т.д.

Взамен:

DIN EN ISO 18295-1:2016-07DIN EN 15838:2010-02

Ссылочные документы:

ÖVE/ÖNORM EN ISO/IEC 27001:2017-07ÖNORM EN ISO 22301:2015-01DIN ISO 10004:2017-07DIN ISO 10002:2017-07ÖNORM EN ISO 9241-920:2016-09ÖNORM EN ISO 9241-910:2011-11ÖNORM EN ISO 9241-420:2011-10ISO 9241-410 AMD 1:2012-06ÖNORM EN ISO 9241-400:2007-05ÖNORM EN ISO 9241-392:2017-05ÖNORM EN ISO 9241-307:2009-06DIN EN ISO 9241-306:2017-07ÖNORM EN ISO 9241-305:2009-06ÖNORM EN ISO 9241-304:2009-06ÖNORM EN ISO 9241-303:2012-03ÖNORM EN ISO 9241-302:2009-06ÖNORM EN ISO 9241-171:2008-11ÖNORM EN ISO 9241-151:2008-10ÖNORM EN ISO 9241-110:2008-09ÖNORM EN ISO 9241-154:2013-05ÖNORM EN ISO 9241-143:2012-06DIN EN ISO 9241-125:2016-06ÖNORM EN ISO 9241-6:2001-03DIN EN ISO 9241-220:2017-05ISO 9241-1 AMD 1:2001-03DIN ISO 10004:2015-01DIN ISO 10002:2010-05DIN ISO 2859-1:2014-08DIN EN ISO/IEC 27001:2017-06DIN EN ISO 22301:2014-12DIN EN ISO 9241-920:2016-09DIN EN ISO 9241-910:2011-11DIN EN ISO 9241-420:2011-10DIN EN ISO 9241-410:2012-12DIN EN ISO 9241-400:2007-05DIN EN ISO 9241-392:2017-05DIN EN ISO 9241-391:2016-10DIN EN ISO 9241-333:2017-08DIN EN ISO 9241-307:2009-06DIN EN ISO 9241-306:2009-06DIN EN ISO 9241-305:2009-06DIN EN ISO 9241-304:2009-06DIN EN ISO 9241-303:2012-03DIN EN ISO 9241-302:2009-06DIN EN ISO 9241-300:2009-06DIN EN ISO 9241-210:2011-01DIN EN ISO 9241-171:2008-10DIN EN ISO 9241-161:2016-10DIN EN ISO 9241-154:2013-05DIN EN ISO 9241-151:2008-09DIN EN ISO 9241-143:2012-06DIN EN ISO 9241-129:2011-03DIN EN ISO 9241-112:2017-08DIN EN ISO 9241-110:2008-09DIN EN ISO 9241-20:2009-08DIN EN ISO 9241-16:2000-03DIN EN ISO 9241-15:1999-08DIN EN ISO 9241-14:2000-12DIN EN ISO 9241-13:2000-08DIN EN ISO 9241-12:2000-08DIN EN ISO 9241-11:1999-01DIN EN ISO 9241-6:2001-03DIN EN ISO 9241-5:1999-08DIN EN ISO 9241-1:2002-02

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