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BS ISO 10002:2018
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
42 стр.
Действует
Печатная копияПечатное издание
299.38 £ (включая НДС 20%)
Разработчик:
Зарубежные/BSI
ICS:
03.120.10 Quality management and quality assurance / Управление качеством и обеспечение качества
Ключевые слова:
Management, Quality management, Performance, Consumer protection, Policy, Organization and methods, Quality auditing, Personnel, Documents, Consumer-supplier relations, Design, Data acquisition, Production management, Quality assurance systems, Planning