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BIP 0005:2006
A Managers' guide to service management. 5th edition
160 стр.
Заменен
Печатная копияПечатное издание
61.99 £ (включая НДС 20%)
Разработчик:
Зарубежные/BSI
ICS:
03.100.99 Other standards related to company organization and management / Организация фирм и управление ими, прочие аспекты, 35.020 Information. Including general aspects of IT equipment / Информационные технологии (ИТ) в целом. Включая общие аспекты информационно-технологического оборудования
Описание
Provides a common basis for organizations to deliver services and enhance current business practice in the delivery and use of IT equipment and services. The publication is a re-formatted, re-printed and updated version of PD 0005:2003.
Ключевые слова:
Management, Computers, Computer networks, Maintenance, Management operations, Management techniques, Data processing, Data handling, Data management, IT and Information Management: IT Service Management