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PD CEN/TS 16880:2015
Service excellence. Creating outstanding customer experiences through service excellence
32 стр.
Действует
Печатная копияПечатное издание
299.38 £ (включая НДС 20%)
Разработчик:
Зарубежные/BSI
ICS:
03.080.01 Services in general / Услуги в целом, 03.100.99 Other standards related to company organization and management / Организация фирм и управление ими, прочие аспекты, 03.120.99 Other standards related to quality / Качество, прочие аспекты
Ключевые слова:
Ordering, Quality auditing, Personnel, Management, Commercial documents, Selling, Delivery, After-sales services, Information exchange, Consumer-supplier relations, Quality management, Performance, Consumers