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BS ISO 10002:2004
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
34 стр.
Заменен
Печатная копияПечатное издание
254.02 £ (включая НДС 20%)
Разработчик:
Зарубежные/BSI
ICS:
03.120.10 Quality management and quality assurance / Управление качеством и обеспечение качества
Ключевые слова:
Management, Consumer-supplier relations, Quality management, Quality assurance systems, Design, Data acquisition, Consumer protection, Organization and methods, Personnel, Performance, Quality auditing, Policy, Production management, Planning, Documents