Provides background information on ISO/IEC 20000 and describes the role of management and the decisions they are faced with if their organization is to achieve compliance.
ICS
35.020 Information. Including general aspects of IT equipment / Информационные технологии (ИТ) в целом. Включая общие аспекты информационно-технологического оборудования
03.100.99 Other standards related to company organization and management / Организация фирм и управление ими, прочие аспекты
