Covers the roles and responsibilities of management and process owners. It emphasizes the importance of management commitment to best practice and staffing as part of the requirements of ISO/IEC 20000.
ICS
35.020 Information. Including general aspects of IT equipment / Информационные технологии (ИТ) в целом. Включая общие аспекты информационно-технологического оборудования
03.100.99 Other standards related to company organization and management / Организация фирм и управление ими, прочие аспекты
