Gives a practical view of metrics and service reports and explains their importance in delivering an effective service and to service improvements.
ICS
35.020 Information. Including general aspects of IT equipment / Информационные технологии (ИТ) в целом. Включая общие аспекты информационно-технологического оборудования
03.100.99 Other standards related to company organization and management / Организация фирм и управление ими, прочие аспекты
