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BIP 0036:2006

Действует
Achieving ISO/IEC 20000. Keeping the service going — 122 стр.
Explains requirements and processes targeted at keeping customer services running, ranging from correcting incidents as soon as possible through to coping with major outages by having a continuity plan.
ICS
35.020 Information. Including general aspects of IT equipment / Информационные технологии (ИТ) в целом. Включая общие аспекты информационно-технологического оборудования
03.100.99 Other standards related to company organization and management / Организация фирм и управление ими, прочие аспекты