The Disability Discrimination Act (DDA) comes into force on 1 October 2004. All organizations providing goods, facilities or services to the public must make reasonable adjustments to overcome physical barriers which deny access to disabled people. This publication in manual format, provides the reader with no nonsense advice and guidance on implementing the provisions of the Act in their business, offering a host of good practice, assessment and review in plain English, which will hold all managers in good stead. Checklists,handy hint boxes and a CD of key pro formas complete the publication.