PD ISO/IEC TR 20000-11:2015

Действует

Information technology. Service management. Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL® — 56 стр.

Описание Изменения Ссылки Версии

Ссылочные документы

ISO 31000:2009

Заменен

Risk management -- Principles and guidelines — 34 стр.

BS ISO/IEC 27013:2015

Действует

Information technology. Security techniques. Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 — 50 стр.

ISO/IEC 27001:2013

Действует

Information technology -- Security techniques -- Information security management systems -- Requirements — 30 стр.

ISO/IEC 27000:2014

Заменен

Information technology -- Security techniques -- Information security management systems -- Overview and vocabulary — 38 стр.

ISO 9001:2008

Заменен

Quality management systems -- Requirements — 36 стр.

ISO/IEC TR 20000-9:2015

Действует

Information technology -- Service management -- Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services — 38 стр.

ISO/IEC TR 20000-5:2013

Действует

Information technology -- Service management -- Part 5: Exemplar implementation plan for ISO/IEC 20000-1 — 48 стр.

ISO/IEC TR 20000-4:2010

Действует

Information technology -- Service management -- Part 4: Process reference model — 30 стр.

ISO/IEC 20000-3:2012

Действует

Information technology -- Service management -- Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 — 34 стр.

ISO/IEC 20000-2:2012

Действует

Information technology -- Service management -- Part 2: Guidance on the application of service management systems — 94 стр.