Стандарты DIN

DIN SPEC 77007:2018-08

Действует

Guideline for lean services - Professionalization of the service industry — 56 стр.

Описание Изменения Ссылки Версии

Ссылочные документы

DIN ISO 26000:2011-01

Отменен

Guidance on social responsibility (ISO 26000:2010) — 149 стр.

DIN CEN/TS 16880*DIN SPEC 77880:2016-03

Действует

Service excellence - Creating outstanding customer experiences through service excellence

DIN EN ISO 9000:2015-11

Действует

Quality management systems - Fundamentals and vocabulary (ISO 9000:2015); German and English version EN ISO 9000:2015 — 104 стр.

DIN EN ISO 19011:2011-12

Отменен

Guidelines for auditing management systems (ISO 19011:2011); German and English version EN ISO 19011:2011

DIN SPEC 77224:2011-07

Действует

Achieving Customer Delight Through Service Excellence

DIN SPEC 77007:2018-05

Отменен

Guideline for lean services - Professionalization of the service industry — 58 стр.

На этот документ ссылаются

DIN SPEC 77008:2019-04

Действует

Requirements on a digital end-to-end process between residents, real estate managers and service providers; Text in German and English — 36 стр.

DIN SPEC 77008:2019-02

Отменен

Requirements for a digital end-end process for communication between tenants/owners, property management companies and service providers; Text in German and English — 36 стр.