DIN ISO 10002:2019-07

Действует

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018)

На этот документ ссылаются

DIN ISO 10001:2008-07

Отменен

Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations (ISO 10001:2007); Text in German, English and French — 39 стр.

DIN ISO 10004:2015-01

Отменен

Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012); Text in German, English and French — 85 стр.

DIN EN ISO/IEC 17021-1:2015-11

Действует

Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1: Requirements (ISO/IEC 17021-1:2015); German and English version EN ISO/IEC 17021-1:2015 — 97 стр.

DIN ISO 38200:2019-06

Действует

Chain of custody of wood and wood-based products (ISO 38200:2018) — 38 стр.

DIN ISO 10003:2008-07

Отменен

Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO 10003:2007); Text in German, English and French — 61 стр.

DIN ISO 26000:2011-01

Отменен

Guidance on social responsibility (ISO 26000:2010) — 149 стр.

DIN EN 14012:2009-04

Отменен

Postal services - Quality of service - Complaints handling principles; German version EN 14012:2008 — 50 стр.

DIN EN 16844:2018-08

Отменен

Aesthetic medicine services - Non-surgical medical treatments; German version EN 16844:2017+A1:2018 — 58 стр.

DIN ISO 19600:2016-12

Отменен

Compliance management systems - Guidelines (ISO 19600:2014) — 39 стр.

DIN EN ISO 14065:2013-07

Отменен

Greenhouse gases - Requirements for greenhouse gas validation and verification bodies for use in accreditation or other forms of recognition (ISO 14065:2013); German and English version EN ISO 14065:2013 — 55 стр.