Transportation - Logistics and services - Public passenger transport; Service quality definition, targeting and measurement; German version EN 13816:2002— 35 стр.
03.220.01 Transport in general / Транспорт в целом
01.040.03 Services. Company organization, management and quality. Administration. Transport. Sociology. (Vocabularies) / Услуги. Организация фирм и управление ими. Администрация. Транспорт. Социология (Словари)
