Стандарты BSI

BS 7373-3:2005

Действует

Product specifications, Guide to identifying criteria for specifying a service offering — 38 стр.

Описание Изменения Ссылки Версии

Ссылочные документы

BS EN ISO 14001:2004

Действует

Environmental management systems. Requirements with guidance for use — 38 стр.

BS EN ISO 9004:2000

Заменен

Quality management systems. Guidelines for performance improvements — 70 стр.

BS EN ISO 9000:2005

Заменен

Quality management systems. Fundamentals and vocabulary — 42 стр.

HB 10192:2001

Действует

Guide to BS EN 13549. Cleaning services, basic requirements and recommendations for quality measuring systems — 18 стр.

CWA 14523:2002

Действует

Description for the types of business advice and support services provided to small enterprises in Europe — 15 стр.

CWA 14087:2000

Действует

European call centre standards for training and qualification. Customer contact representatives — 6 стр.

BS 7000-3:1994

Действует

Design management systems, Guide to managing service design — 28 стр.

BS ISO 20252:2012

Действует

Market, opinion and social research. Vocabulary and service requirements — 48 стр.

BIP 2040:2004

Действует

Winning with the Disability Discrimination Act. A Guide for Business — 95 стр.

BIP 2005:2003

Действует

Management of customer satisfaction. Integrated management systems series — 104 стр.

BIP 0011:2004

Действует

Privacy in E-Business. Promoting respect, trust and confidence in your organization — 128 стр.

DD 8464:2005

Действует

Estate agency services. Residential property sales. Specification for the provision of the service — 14 стр.

BS ISO/IEC TR 13243:1999

Действует

Information technology. Quality of service. Guide to methods and mechanisms — 38 стр.

BS ISO 10002:2004

Заменен

Quality management. Customer satisfaction. Guidelines for complaints handling in organizations — 34 стр.

BS EN 14467:2004

Заменен

Recreational diving services. Requirements for recreational scuba diving service providers — 20 стр.

BS EN 14012:2003

Заменен

Postal services. Quality of service. Measurement of complaints and redress procedures — 36 стр.

BS EN 13816:2002

Действует

Transportation. Logistics and services. Public passenger transport. Service quality definition, targeting and measurement — 40 стр.

BS EN 13549:2001

Действует

Cleaning services. Basic requirements and recommendations for quality measuring systems — 26 стр.

BS EN 12522-2:1998

Действует

Furniture removal activities. Furniture removal for private individuals. Provision of service — 10 стр.

BS 6079-3:2000

Заменен

Project management, Guide to the management of business related project risk — 26 стр.

BS EN 12522-1:1998

Действует

Furniture removal activities. Furniture removal for private individuals. Service specification — 10 стр.

BS EN ISO/IEC 17050-1:2010

Действует

Conformity assessment. Supplier's declaration of conformity. General requirements — 14 стр.

BS 6079-1:2002

Заменен

Project management, Guide to project management — 62 стр.

На этот документ ссылаются

BS 3843-3:1992

Отменен

Guide to terotechnology (the economic management of assets), Guide to the available techniques — 66 стр.

BS 4778-2:1991

Отменен

Quality vocabulary, Quality concepts and related definitions — 24 стр.

BS 7000-2:2008

Заменен

Design management systems, Guide to managing the design of manufactured products — 70 стр.

BS 7000-1:2008

Действует

Design management systems, Guide to managing innovation — 94 стр.

BS 7000-3:1994

Действует

Design management systems, Guide to managing service design — 28 стр.