BS 8477:2014

Действует

Code of practice for customer service — 28 стр.

Ссылочные документы

Действует

Network services billing. Requirements — 30 стр.

Заменен

Quality management. Customer satisfaction. Guidelines for complaints handling in organizations — 38 стр.

Заменен

Managing for the sustained success of an organization. A quality management approach — 54 стр.

Действует

Quality management systems. Requirements — 44 стр.

Заменен

Customer contact centres. Requirements for service provision — 34 стр.

Заменен

Data protection. Specification for a personal information management system. Specification for a personal information management system — 48 стр.

Действует

Inclusive service provision. Requirements for identifying and responding to consumer vulnerability — 38 стр.

Действует

Web accessibility. Code of practice — 90 стр.

Заменен

Code of practice for customer service — 22 стр.

Действует

Automotive services. Specification for vehicle damage repair processes — 20 стр.

Действует

Automotive services. Specification for vehicle damage repair processes — 18 стр.

Действует

Inclusive service provision. Requirements for identifying and responding to consumer vulnerability — 38 стр.

Заменен

Code of practice for customer service — 22 стр.

Действует

Complaint handling in organizations. Specification — 32 стр.