BS 8543:2015

Действует

Complaint handling in organizations. Specification — 32 стр.

Ссылочные документы

Заменен

Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations — 46 стр.

Заменен

Quality management. Customer satisfaction. Guidelines for complaints handling in organizations — 38 стр.

Действует

Guidelines for quality and/or environmental management systems auditing. A5 laminated edition — 36 стр.

Заменен

Managing for the sustained success of an organization. A quality management approach — 54 стр.

Действует

Quality management systems. Requirements — 44 стр.

Заменен

Quality management systems. Fundamentals and vocabulary — 42 стр.

Действует

Inclusive service provision. Requirements for identifying and responding to consumer vulnerability — 38 стр.

Действует

Code of practice for customer service — 28 стр.