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BS ISO 10003:2007

Заменен
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations — 46 стр.
ОписаниеИзмененияСсылкиВерсии

Ссылочные документы

ISO/IEC Guide 37:2012
Действует
Instructions for use of products by consumers — 32 стр.
ISO 9000:2005
Заменен
Quality management systems -- Fundamentals and vocabulary — 38 стр.
ISO 9001:2015
Действует
Quality management systems -- Requirements — 40 стр.
BS ISO 10001:2007
Заменен
Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations — 30 стр.
ISO 10002:2004
Заменен
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations — 32 стр.
BS ISO 10015:1999
Действует
Quality management. Guidelines for training — 24 стр.
BS ISO 10003:2018
Действует
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations — 46 стр.

На этот документ ссылаются

DD ISO/TS 29001:2010
Действует
Petroleum, petrochemical and natural gas industries. Sector-specific quality management systems. Requirements for product and service supply organizations — 46 стр.
DD ISO/TS 10004:2010
Действует
Quality management. Customer satisfaction. Guidelines for monitoring and measuring — 40 стр.
PD ISO/IEC TS 17021-3:2013
Действует
Conformity assessment. Requirements for bodies providing audit andcertification of management systems. Competence requirements for auditing and certification of quality management systems — 18 стр.
BIP 2211:2012
Действует
Complaints management. Turning negatives into positives — 256 стр.
BIP 2222:2012
Действует
Complaints management. Turning negatives into positives (including BS ISO 10002:2004 and BS ISO 10003:2007) — 348 стр.
ASD-STAN prEN 9120:2016
Действует
Quality Management Systems. Requirements for Aviation, Space and Defence Distributors — 58 стр.
ASD-STAN prEN 9110:2016
Действует
Quality Management Systems. Requirements for Aviation Maintenance Organizations — 59 стр.
ASD-STAN prEN 9100:2016
Действует
Quality Management Systems. Requirements for Aviation, Space and Defence Organizations — 59 стр.
PD CEN/CLC ISO/IEC TS 17021-3:2016
Действует
Conformity assessment. Requirements for bodies providing audit and certification of management systems. Competence requirements for auditing and certification of quality management systems — 18 стр.
BS EN 16372:2014
Действует
Aesthetic surgery services — 52 стр.
BS EN 15224:2016
Действует
Quality management systems. EN ISO 9001:2015 for healthcare — 86 стр.
BS EN 15838:2009
Заменен
Customer contact centres. Requirements for service provision — 34 стр.
PD ISO/TS 12812-5:2017
Действует
Core banking. Mobile financial services. Mobile payments to businesses — 64 стр.
BS 18477:2010
Действует
Inclusive service provision. Requirements for identifying and responding to consumer vulnerability — 38 стр.
BS ISO 10018:2012
Действует
Quality management. Guidelines on people involvement and competence — 31 стр.
BS ISO 10003:2018
Действует
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations — 46 стр.
BS ISO 10002:2018
Действует
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations — 42 стр.
BS ISO 10001:2018
Действует
Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations — 32 стр.
BS EN 16844:2017+A1:2018
Действует
Aesthetic medicine services. Non-surgical medical treatments — 54 стр.
BS 8543:2015
Действует
Complaint handling in organizations. Specification — 32 стр.