Information technology -- IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes -- Part 2: Process assessment model (PAM)— 122 стр.
Information technology -- Service management -- Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL— 54 стр.
Information technology -- IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes -- Part 1: Process reference model (PRM)— 32 стр.
Information technology -- Service management -- Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC— 40 стр.
Information technology -- Service management -- Part 6: Requirements for bodies providing audit and certification of service management systems— 20 стр.