PD CEN/TS 16880:2015

Действует

Service excellence. Creating outstanding customer experiences through service excellence — 32 стр.

ICS

03.080.01 Services in general / Услуги в целом

03.120.99 Other standards related to quality / Качество, прочие аспекты

03.100.99 Other standards related to company organization and management / Организация фирм и управление ими, прочие аспекты