Стандарты ISO

ISO/IEC TR 20000-5:2013

Действует

Information technology -- Service management -- Part 5: Exemplar implementation plan for ISO/IEC 20000-1 — 48 стр.

Описание Изменения Ссылки Версии

На этот документ ссылаются

PD ISO/IEC TR 20000-10:2013

Заменен

Information technology. Service management. Concepts and terminology — 30 стр.

BS ISO/IEC 27013:2012

Заменен

Information technology. Security techniques. Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 — 50 стр.

BS ISO/IEC 20000-2:2012

Действует

Information technology. Service management. Guidance on the application of service management systems — 96 стр.

PD ISO/IEC TR 20000-11:2015

Действует

Information technology. Service management. Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL® — 56 стр.

BS ISO/IEC 20000-1:2011

Заменен

Information technology. Service management. Service management system requirements — 38 стр.

PD ISO/IEC TR 20000-10:2015

Заменен

Information technology. Service management. Concepts and terminology — 36 стр.

18/30373344 DC

Действует

BS ISO/IEC 20000-3. Information technology. Service management. Part 3. Guidance on scope definition and applicability of ISO/IEC 20000-1 — 37 стр.

18/30373341 DC

Действует

BS ISO/IEC 20000-2. Information technology. Service management. Part 2. Guidance on the application of service management systems — 79 стр.

BS ISO/IEC 20000-3:2012

Действует

Information technology. Service management. Guidance on scope definition and applicability of ISO/IEC 20000-1 — 36 стр.