Каталог стандартов

+7 (495) 223-46-76 +7 (812) 309-78-59
inform@normdocs.ru
О компании Стандарты Контакты Заказать стандарт
СтандартыDIN

DIN EN 14012:2009-04

Отменен
Postal services - Quality of service - Complaints handling principles; German version EN 14012:2008 — 50 стр.
ОписаниеИзмененияСсылкиВерсии

Ссылочные документы

DIN EN ISO 9004:2008-08
Отменен
Managing for the sustained success of an organization - A quality management approach (ISO/DIS 9004:2008); German and English version prEN ISO 9004:2008
DIN ISO 10002:2005-04
Отменен
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004) — 49 стр.
ÖNORM EN ISO 9004:2018-10
Действует
Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018)
DIN ISO 10002:2019-07
Действует
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018)
DIN EN 14012:2020-06
Действует
Postal services - Quality of service - Complaints handling principles; German version EN 14012:2019 — 66 стр.
DIN EN 14012:2003-09
Отменен
Postal services - Quality of service - Measurement of complaints and redress procedures; German version EN 14012:2003 — 29 стр.

На этот документ ссылаются

DIN EN 14012:2003-09
Отменен
Postal services - Quality of service - Measurement of complaints and redress procedures; German version EN 14012:2003 — 29 стр.
DIN EN 14137:2004-01
Отменен
Postal services - Quality of service - Measurement of loss of registered mail and other types of postal service using a track and trace system; German version EN 14137:2003 — 23 стр.
DIN EN 14012:2020-06
Действует
Postal services - Quality of service - Complaints handling principles; German version EN 14012:2019 — 66 стр.