DIN ISO 10003:2017-07

Отменен

Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO/DIS 10003:2017); Text in German and English

Описание Изменения Ссылки Версии

На этот документ ссылаются

DIN EN ISO 18295-2:2017-10

Действует

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017); German version EN ISO 18295-2:2017 — 14 стр.

DIN EN 15838:2010-02

Отменен

Customer Contact Centres - Requirements for service provision; German version EN 15838:2009 — 35 стр.

DIN EN ISO 9004:2009-12

Отменен

Managing for the sustained success of an organization - A quality management approach (ISO 9004:2009); Trilingual version EN ISO 9004:2009 — 140 стр.

DIN EN 16844:2018-02

Отменен

Aesthetic medicine services - Non-surgical medical treatments; German version EN 16844:2017 — 59 стр.