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СтандартыBSI

BS ISO 10002:2004

Заменен
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations — 34 стр.
ОписаниеИзмененияСсылкиВерсии

Ссылочные документы

ISO/IEC Guide 71:2001
Заменен
Guidelines for standards developers to address the needs of older persons and persons with disabilities — 38 стр.
ISO 19011:2002
Действует
Guidelines for quality and/or environmental management systems auditing — 31 стр.
ISO 9000:2005
Действует
Quality management systems -- Fundamentals and vocabulary — 30 стр.
BS ISO 10002:2014
Заменен
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations — 38 стр.

На этот документ ссылаются

DD ISO/PAS 30003:2008
Действует
Ships and marine technology. Ship recycling management systems. Requirements for bodies providing audit and certification of ship recycling management — 54 стр.
DD ISO/TS 29001:2010
Действует
Petroleum, petrochemical and natural gas industries. Sector-specific quality management systems. Requirements for product and service supply organizations — 46 стр.
BS EN ISO/IEC 17021:2006
Заменен
Conformity assessment. Requirements for bodies providing audit and certification of management systems — 38 стр.
BS ISO 14065:2007
Действует
Greenhouse gases. Requirements for greenhouse gas validation and verification bodies for use in accreditation or other forms of recognition — 36 стр.
DD ISO/TS 10004:2010
Действует
Quality management. Customer satisfaction. Guidelines for monitoring and measuring — 40 стр.
BS EN ISO 14065:2012
Заменен
Greenhouse gases. Requirements for greenhouse gas validation and verification bodies for use in accreditation or other forms of recognition — 34 стр.
BIP 2208
Действует
Customer services collection. Quality service, competitive business, and the standards BS 8477, BS ISO 10001 and BS ISO 10002 — 280 стр.
BS EN 16224:2012
Действует
Healthcare provision by chiropractors — 34 стр.
BIP 2211:2012
Действует
Complaints management. Turning negatives into positives — 256 стр.
BIP 2189
Действует
Quality service, competitive business. Setting the standard in customer service — 200 стр.
BS ISO 10002:2014
Заменен
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations — 38 стр.
BS 7373-3:2005
Действует
Product specifications, Guide to identifying criteria for specifying a service offering — 38 стр.
BS 8600:1999
Заменен
Complaints management systems. Guide to design and implementation — 20 стр.
BS 8463:2005+A1:2008
Заменен
Specification for customer billing practice — 18 стр.
BS 7958:2009
Заменен
Closed circuit television (CCTV). Management and operation. Code of practice — 40 стр.
BS 8477:2007
Заменен
Code of practice for customer service — 22 стр.
BS 7499:2007
Заменен
Static site guarding and mobile patrol services. Code of practice — 36 стр.
BS 7960:2005
Заменен
Door supervisors. Code of practice — 16 стр.
BS 8454:2006
Действует
Code of practice for the delivery of training and education for work at height and rescue — 30 стр.