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BS ISO 10002:2014

Заменен
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations — 38 стр.
ОписаниеИзмененияСсылкиВерсии

Ссылочные документы

ISO 9000:2005
Заменен
Quality management systems -- Fundamentals and vocabulary — 38 стр.
ISO 9001:2015
Действует
Quality management systems -- Requirements — 40 стр.
BS ISO 10001:2007
Заменен
Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations — 30 стр.
ISO 19011:2002
Действует
Guidelines for quality and/or environmental management systems auditing — 31 стр.
ISO/IEC Guide 71:2014
Действует
Guide for addressing accessibility in standards — 56 стр.
ISO 9004:2018
Действует
Quality management -- Quality of an organization -- Guidance to achieve sustained success — 68 стр.
BS ISO 10004:2012
Заменен
Quality management. Customer satisfaction. Guidelines for monitoring and measuring — 40 стр.
BS ISO 10002:2018
Действует
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations — 42 стр.
BS ISO 10002:2004
Заменен
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations — 34 стр.

На этот документ ссылаются

BS ISO 10002:2004
Заменен
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations — 34 стр.
BS 10125:2014
Действует
Automotive services. Specification for vehicle damage repair processes — 20 стр.
PD ISO/IEC TS 17021-3:2013
Действует
Conformity assessment. Requirements for bodies providing audit andcertification of management systems. Competence requirements for auditing and certification of quality management systems — 18 стр.
ASD-STAN prEN 9120:2016
Действует
Quality Management Systems. Requirements for Aviation, Space and Defence Distributors — 58 стр.
ASD-STAN prEN 9110:2016
Действует
Quality Management Systems. Requirements for Aviation Maintenance Organizations — 59 стр.
ASD-STAN prEN 9100:2016
Действует
Quality Management Systems. Requirements for Aviation, Space and Defence Organizations — 59 стр.
PD CEN/CLC ISO/IEC TS 17021-3:2016
Действует
Conformity assessment. Requirements for bodies providing audit and certification of management systems. Competence requirements for auditing and certification of quality management systems — 18 стр.
BS EN ISO/IEC 17021-1:2015
Действует
Conformity assessment. Requirements for bodies providing audit and certification of management systems. Requirements — 58 стр.
BS EN ISO/IEC 17011:2017
Действует
Conformity assessment. Requirements for accreditation bodies accrediting conformity assessment bodies — 36 стр.
PAS 8401:2014
Действует
Implementing an inside sales management methodology. Guide — 44 стр.
BS ISO 30003:2009
Действует
Ships and marine technology. Ship recycling management systems. Requirements for bodies providing audit and certification of ship recycling management — 54 стр.
BS ISO 16355-1:2015
Действует
Application of statistical and related methods to new technology and product development process. General principles and perspectives of Quality Function Deployment (QFD) — 84 стр.
BS ISO 14785:2014
Действует
Tourist information offices. Tourist information and reception services. Requirements — 22 стр.
BS ISO 10014:2006
Действует
Quality management. Guidelines for realizing financial and economic benefits — 34 стр.
BS ISO/IEC 20000-2:2012
Действует
Information technology. Service management. Guidance on the application of service management systems — 96 стр.
PD CEN/TS 16880:2015
Действует
Service excellence. Creating outstanding customer experiences through service excellence — 32 стр.
PD CEN/TS 16118:2012
Действует
Sheltered housing. Requirements for services for older people provided in a sheltered housing scheme — 28 стр.
BS EN 16372:2014
Действует
Aesthetic surgery services — 52 стр.
BS EN 16489-3:2014
Действует
Professional indoor UV exposure services. Requirements for the provision of services — 14 стр.
BS EN 15224:2016
Действует
Quality management systems. EN ISO 9001:2015 for healthcare — 86 стр.
BS EN 15838:2009
Заменен
Customer contact centres. Requirements for service provision — 34 стр.
PD ISO/TS 22003:2013
Действует
Food safety management systems. Requirements for bodies providing audit and certification of food safety management systems — 36 стр.
PD ISO/TS 12812-5:2017
Действует
Core banking. Mobile financial services. Mobile payments to businesses — 64 стр.
BS 10125:2014+A1:2016
Действует
Automotive services. Specification for vehicle damage repair processes — 18 стр.
18/30368889 DC
Действует
BS 102000. Code of practice for the provision of investigative services — 24 стр.
BS 18477:2010
Действует
Inclusive service provision. Requirements for identifying and responding to consumer vulnerability — 38 стр.
BS EN ISO/IEC 17065:2012
Действует
Conformity assessment. Requirements for bodies certifying products, processes and services — 36 стр.
BS ISO 10018:2012
Действует
Quality management. Guidelines on people involvement and competence — 31 стр.
BS ISO 24510:2007
Действует
Activities relating to drinking water and wastewater services. Guidelines for the assessment and for the improvement of the service to users — 76 стр.
BS ISO 18065:2015
Действует
Tourism and related services. Tourist services for public use provided by Natural Protected Areas Authorities. Requirements — 24 стр.
BS ISO 10003:2018
Действует
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations — 46 стр.
BS ISO 10002:2018
Действует
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations — 42 стр.
BS ISO 10001:2018
Действует
Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations — 32 стр.
BS EN 16844:2017+A1:2018
Действует
Aesthetic medicine services. Non-surgical medical treatments — 54 стр.
BS 102000:2018
Действует
Code of practice for the provision of investigative services — 24 стр.
BS ISO/IEC 20000-1:2011
Заменен
Information technology. Service management. Service management system requirements — 38 стр.
BS 7984:2008
Заменен
Keyholding and response services. Code of practice — 28 стр.
BS 8507-2:2009
Действует
Code of practice for close protection services, Services outside the United Kingdom — 28 стр.
BS 7499:2013
Действует
Static site guarding and mobile patrol service. Code of practice — 34 стр.
BS 8406:2009
Действует
Event stewarding and crowd safety. Code of practice — 22 стр.
BS 8507-1:2008
Действует
Code of practice for close protection services, Services within the United Kingdom — 26 стр.
BS 8549:2006
Заменен
Security consultancy. Code of practice — 14 стр.
BS 8549:2016
Действует
Security consultancy. Code of practice — 18 стр.
BS 7984-1:2016
Действует
Keyholding and response services, General recommendations for keyholding and response services — 28 стр.
BS 7872:2011
Действует
Manned security services. Cash and valuables in transit services (collection and delivery). Code of practice — 22 стр.
BS 8577:2012
Действует
Framework for the provision of financial advice and planning services. Specification — 20 стр.
BS 8477:2014
Действует
Code of practice for customer service — 28 стр.
BS 7960:2016
Действует
Door supervision. Code of practice — 24 стр.
BS 7958:2015
Действует
Closed circuit television (CCTV). Management and operation. Code of practice — 46 стр.
BS 7984-2:2014
Действует
Keyholding and response services, Lone worker response services — 20 стр.
BS 8453:2011
Действует
Compliance framework for regulated financial services firms. Specification — 22 стр.
BS 8543:2015
Действует
Complaint handling in organizations. Specification — 32 стр.
BS 8538:2011
Действует
Specification for the provision of services relating to the commercialization of intellectual property rights — 24 стр.