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ÖNORM EN 14012:2009-03

Заменен

Postal services - Quality of service - Complaints handling principles

Описание Изменения Ссылки Версии

Ссылочные документы

ISO 10002:2018

Действует

Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations — 40 стр.

ÖNORM EN 14012:2020-03

Действует

Postal services - Quality of service - Complaints handling principles

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ÖNORM EN 14137:2004-02

Действует

Postal services - Quality of service - Measurement of loss of registered mail and other types of postal service using a track and trace system

ÖNORM EN 14012:2020-03

Действует

Postal services - Quality of service - Complaints handling principles

ÖNORM CEN/TS 14773:2005-01

Действует

Postal services - Quality of service - Measurement of loss and substantial delay in priority and first class single piece mail using a survey of test letters