Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017); German version EN ISO 18295-2:2017— 14 стр.
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO/DIS 10003:2017); Text in German and English
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO 10003:2007); Text in German, English and French— 61 стр.
Customer contact centres - Part 2: Requirements for using the services of customer contact centres (ISO/DIS 18295-2:2016); German and English version prEN ISO 18295-2:2016
