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СтандартыISO

ISO 10002:2004

Заменен
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations — 32 стр.
ОписаниеИзмененияСсылкиВерсии

Ссылочные документы

ISO 10002:2018
Действует
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations — 40 стр.
ISO 10002:2004/Cor.1:2009
Заменен
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations -- Technical Corrigendum 1 — 2 стр.

На этот документ ссылаются

CWA 15554:2006
Действует
Specifications for a web accessibility conformity assessment scheme and a web accessibility quality mark — 18 стр.
PD ISO/TS 16949:2009
Действует
Quality management systems. Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations — 56 стр.
BS EN ISO 9001:2008
Заменен
Quality management systems. Requirements — 40 стр.
BIP 2211:2012
Действует
Complaints management. Turning negatives into positives — 256 стр.
BIP 2222:2012
Действует
Complaints management. Turning negatives into positives (including BS ISO 10002:2004 and BS ISO 10003:2007) — 348 стр.
18/30362905 DC
Действует
BS ISO 18091. Quality management systems. Guidelines for the application of ISO 9001 in local government — 86 стр.
BS EN ISO 9004:2018
Действует
Quality management. Quality of an organization. Guidance to achieve sustained success — 70 стр.
BS EN ISO 9004:2009
Заменен
Managing for the sustained success of an organization. A quality management approach — 54 стр.
DD CEN ISO/TS 29001:2011
Действует
Petroleum, petrochemical and natural gas industries. Sector-specific quality management systems. Requirements for product and service supply organizations — 44 стр.
BS ISO 10008:2013
Действует
Quality management. Customer satisfaction. Guidelines for business-to-consumer electronic commerce transactions — 38 стр.
BS ISO 17680:2015
Действует
Tourism and related services. Thalassotherapy. Service requirements — 30 стр.
BS EN 16224:2012+A1:2014
Действует
Healthcare provision by chiropractors — 38 стр.
PD ISO/IEC TR 90006:2013
Действует
Information technology. Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011 — 90 стр.
18/30358588 DC
Действует
BS EN ISO 29001. Petroleum, petrochemical and natural gas industries. Sector-specific quality management systems. Requirements for product and service supply organizations — 58 стр.
18/30354156 DC
Действует
BS EN 15017. Funeral Services. Requirements — 53 стр.
BS EN ISO/IEC 17040:2005
Действует
Conformity assessment. General requirements for peer assessment of conformity assessment bodies and accreditation bodies — 24 стр.
BS EN 14012:2008
Действует
Postal services. Quality of service. Complaints handling principles — 50 стр.
BS EN 9120:2018
Действует
Quality Management Systems. Requirements for Aviation, Space and Defence Distributors — 62 стр.
BS EN 9110:2018
Действует
Quality Management Systems. Requirements for Aviation Maintenance Organizations — 62 стр.
BS EN 9100:2018
Действует
Quality Management Systems. Requirements for Aviation, Space and Defence Organizations — 60 стр.
BS ISO 28003:2007
Действует
Security management systems for the supply chain. Requirements for bodies providing audit and certification of supply chain security management systems — 52 стр.
BS ISO 19600:2014
Действует
Compliance management systems. Guidelines — 38 стр.
BS ISO 14452:2012
Действует
Network services billing. Requirements — 30 стр.
BS ISO 21001:2018
Действует
Educational organizations. Management systems for educational organizations. Requirements with guidance for use — 76 стр.
BS ISO/IEC 19796-3:2009
Действует
Information technology. Learning, education and training. Quality management, assurances and metrics. Reference methods and metrics — 50 стр.
BS ISO 10004:2012
Заменен
Quality management. Customer satisfaction. Guidelines for monitoring and measuring — 40 стр.
BS ISO 10003:2007
Заменен
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations — 46 стр.
BS ISO 10001:2007
Заменен
Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations — 30 стр.
ISO 10002:2004/Cor.1:2009
Заменен
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations -- Technical Corrigendum 1 — 2 стр.
ISO 10002:2014
Заменен
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations — 36 стр.
18/30377466 DC
Действует
BS EN 14012. Postal services. Quality of service. Complaints handling principles — 59 стр.